Terms & Conditions
Understand responsibilities, service fees, payment terms, cancellations, refunds and privacy.
BEFORE YOUR FIRST ORDER
Important customer information.
Thank you for creating your CRINEO account. Before placing your first order or requesting shipping support, please review the information below.
Shipping Support
Sign in to review shipping-support arrangements and submit a request.
International Payment Charges
Read about SWIFT fees, withdrawal fees, bank charges and grouped payments.
Our Services
Explore sourcing, supplier verification, purchasing, inspections, consolidation and logistics coordination.
Ordering Process & Delivery Timeline
Understand the stages from your product request to delivery.
Order Changes
Read about the 12-hour change window after your first confirmed payment and automatic order sealing.
Frequently Asked Questions
Find answers about quotations, product prices, payments and shipping.
Official Contact Details
Verify contact information before sharing transaction details or making payment.
Please ask us about anything you do not understand before approving your quotation or making payment. Your quotation or invoice will confirm the specific products, charges and arrangements for your transaction.